Official Guarantee

GLOBAL RETURN & EXCHANGE POLICY

We want you to be fully satisfied with every product you purchase from Six Pack Fitness. If your order isn’t quite right, we have a clear and straightforward process to help.

Jump to Your Region:

🇺🇸 1. United States Customers

We offer a generous 90-day window from the date of delivery for all US returns and exchanges.

• Exchanges (100% Free): We will provide a prepaid shipping label to send your original bag back to us, and ship your new item at no extra cost.
• Returns for a Refund: We will issue a refund to your original payment method, minus the cost of the return shipping label (which we will generate and provide for your convenience).
• Condition Requirements: Items must be in like-new, unused condition and returned with all original paperwork, parts, and accessories. Bags returned used, damaged, or missing components are subject to a restocking fee.

🇪🇺 🇬🇧 2. EU & UK Customers (Statutory Rights)

In compliance with EU and UK consumer protection laws, customers in these regions have a statutory right of withdrawal.

• The Timeline: You have 14 days from the date your order is delivered to request a return. Once your return is authorized, you have an additional 14 days to hand the package over to a shipping carrier. If it is shipped after this window, the return will be rejected.
• Shipping Costs: You are strictly responsible for purchasing your own return shipping label and paying all transit costs back to our US warehouse. We do not provide prepaid international labels.
• Refunds: Once we receive and inspect the bag, we will refund the purchase price of the item and your original standard outbound shipping fee.
• Diminished Value: You may inspect the bag to establish its nature and characteristics. However, if the bag has been used, taken to the gym, or damaged, we legally reserve the right to deduct a diminished value fee (up to 100% of the item's cost) from your refund.

🇨🇦 🇦🇺 🌐 3. Canada, Australia & All Other International Customers

For all international destinations outside the EU and UK, we offer a 90-day window from the date of delivery for returns and exchanges.

• Shipping Costs: You are responsible for coordinating and paying all return shipping costs to send the item back to our US warehouse.
• Refunds: Refunds are issued for the purchase price of the bag only. Original outbound shipping fees are strictly non-refundable.
• Condition Requirements: Items must be in like-new, unused condition and returned with all original paperwork, parts, and accessories. Used or damaged items are subject to a restocking fee.

🛃 4. International Customs, Duties, and Taxes (All Non-US Orders)

Six Pack Fitness does not refund import duties, VAT, or local customs taxes collected by your government or the shipping carrier at the time of delivery. If you return an item, you will need to apply directly to your local customs agency to claim a refund for any import fees you paid.

🚀 5. How to Initiate a Return or Exchange

1. Email our Customer Support Team at info@6packfitness.com with your order number.
2. Our team will review your request (typically within 24–48 hours) and issue your official RAN.
3. Once authorized, securely package your item in its original condition.
4. For International Orders: You must use a trackable shipping service. Six Pack Fitness is not responsible for international return packages lost in transit. Refunds and exchanges will only be processed once the product is physically received and inspected at our warehouse.